buy with confidence

Hampshire Trading Standards would like to alert all residents to cold callers offering repairs or help with damage caused by high winds or storms.  E.g. fence repairs, gardening, attention to tree damage, roof repairs etc.

If work is required due to storm damage, please contact a reputable trader through the Buy with Confidence Scheme and do not accept work being offered or sold at your door.  Please see further advice below.

Trading Standards would advise consumers not to agree to work that is instigated as a result of a cold call or via a leaflet drop. Consumers should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence Scheme or a recognised trade association.

Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.  All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing buy.with.confidence@hants.gov.uk or via the website www.buywithconfidence.gov.uk

Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives consumers a 14 day cooling off period.  Work should not commence until this period has ended, unless written agreement is obtained from that consumer beforehand.

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council’s

Quick Response Team on 01962 833666 (Monday – Friday 0900hrs to 1700hrs)   where specially trained officers are on hand to provide advice.

If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.